The date is set before the letter arrives.
Mail takes time
Appointment notices travel by post, and every day in the mail is a day less to prepare.
Reschedules and cancellations
USCIS sometimes moves or cancels appointments. A client showing up on the wrong day is avoidable.
Missed appointments hurt
A missed interview or biometrics appointment can delay a case or lead to a denial.
How appointment alerts work
- 01
Track your cases
Import your caseload once. Every active case is checked against USCIS daily.
- 02
Turn on appointment updates
Team members who prepare clients turn on appointment alerts on WhatsApp, email or both.
- 03
Prepare earlier
When an interview, biometrics appointment or oath ceremony is scheduled, moved or cancelled, your team hears about it on the day of the check.
Appointments covered
Interviews
Scheduled, rescheduled and cancelled interviews on any form.
Biometrics
Fingerprint and biometrics appointments, scheduled or rescheduled.
Oath ceremonies
Oath ceremony notices and cancelled ceremonies for naturalization cases.
One alert type
All appointment changes come under one setting, so the right people get them.
Dashboard highlight
The case stays at the top of the dashboard until someone opens it.
Activity log
A record of each appointment change and who on your team was told.
USCIS appointments and how they appear online
What changes online
When USCIS schedules an interview, the online case status usually changes to say so, and a notice with the date, time and location is mailed. Biometrics appointments and oath ceremonies work the same way. The online status often changes before the notice arrives.
Where to find the date
The online status says that an appointment was scheduled but usually not when. The exact date, time and place are on the notice, which clients and representatives can often see sooner in their online USCIS account.
Reschedules and cancellations
USCIS sometimes reschedules or cancels interviews, and applicants can ask to reschedule. Those changes also show up as status updates, so it pays to watch for them as closely as for the first notice.
Questions firms ask us
Does the alert include the interview date?+
No. The USCIS online status says an appointment was scheduled, not when. The date is on the notice and in the client's USCIS account.
Which appointments are covered?+
Interviews, biometrics or fingerprint appointments, and oath ceremonies, including reschedules and cancellations.
How quickly will we know?+
Every case is checked once a day, so you'll know within a day of USCIS updating the status.
Can only some staff get appointment alerts?+
Yes. Each person chooses which event types they receive and on which channel.
Can we try it before paying?+
Yes. Every account starts with a 14-day free trial for up to 20 cases, no credit card needed. Plans after that are $100 a month for up to 120 active cases and $150 a month for up to 400, with custom pricing above that.
Give every client more time to prepare.
Import your cases and turn on appointment alerts for the people who prepare clients.