The call is really a question: is anything happening?
Most status calls come from silence. A client hasn't heard anything in weeks and wants to know their case isn't lost.
Staff look it up by hand
Every call means someone stops, finds the receipt number and checks USCIS while the client waits.
The firm hears last
Clients often see an update before the firm does, which makes the office look behind.
Updates depend on memory
Without a trigger, telling clients about progress happens when someone remembers to.
How firms cut status calls
- 01
Import your caseload
Upload receipt numbers from a spreadsheet or your case management export. CaseTracker checks every one with USCIS daily.
- 02
Get alerted first
The person handling each case gets the update on WhatsApp or email, so they can call or message the client before the client calls.
- 03
Give clients a link
Send a read-only status link for their case, and set recurring WhatsApp reminders where it helps, such as document deadlines.
Built for keeping clients informed
Same-day change alerts
RFEs, interview notices, approvals and card updates reach the right person on your team.
Read-only share links
A client sees their case's current status without logging in. Turn a link off anytime.
Client reminders
Recurring WhatsApp reminders on a case, daily, weekly or monthly, to staff or to that case's client.
Changed cases first
Cases with a new status stay highlighted until someone opens them.
Activity log
Every recent USCIS change, who on the team was alerted, and every alert and digest sent.
Daily digest
One email with every change across the caseload.
Questions firms ask us
Does CaseTracker message our clients when their status changes?+
No. Status alerts go only to your team, so your staff decide what to tell each client and how. Clients can get a read-only status link and any reminders you set up on their case.
Which plan includes share links and client reminders?+
The Office plan ($150 a month, up to 400 active cases) and Custom plans include WhatsApp alerts, client reminders and shareable case status pages.
Will this work with our case management software?+
Yes. CaseTracker runs next to Docketwise, INSZoom, Clio, MyCase or a spreadsheet. Import your receipt numbers and keep your current system.
Can we try it before paying?+
Yes. Every account starts with a 14-day free trial for up to 20 cases, no credit card needed. Plans after that are $100 a month for up to 120 active cases and $150 a month for up to 400, with custom pricing above that.
Hear about every case first.
Upload your receipts today. Tomorrow morning your team knows which cases moved before any client calls.